FAQ Database & Call Management System (Oracle Service Cloud)
Oracle Service Cloud is an Enquiries Management System and Frequently Asked Questions database used in a number of areas such as Graduate Admissions, Undergraduate Admissions, Alumni, Disability Advisory Service and other Student Registry teams.
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The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Live |
|---|---|
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The level of user activity at this point in the academic year.
Business activity level
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Medium |
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The regular period during which routine maintenance could take place.
Maintenance window
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support contact |
Student Systems Support Centre
01865 (2)84848
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|---|---|
| Support hours | 8:30 - 17:00 Mon - Fri* |
| Out-of-hours support | |
| Portfolio Committee | Education Portfolio |
| Service Sponsor | Shaikh, Saira |
| Service owner |
Aitken, Elaine
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| Service manager |
Nicholas, John
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* except bank holidays and University closure days
How do I...?
More information
Charges
Free to Oxford users
(access for authorised users only)